Warranty - Returns - Privacy Policy - Disclaimer

Returns/Cancellations:

Returns are accepted for non-customized orders within the first 7 days of receipt of order. Buyer is responsible for the cost of return shipping. Customized orders are non-returnable/refundable. Customized orders that have been started are not elegible for a cancellation.

Lost Package/Stolen:

In the event that your package is lost or stolen, it is the responsibility of the customer to file a claim with the carrier (US Postal Service, in most cases). All of our packages are insured; therefore, our customers are encouraged to inform ALW (the sender) as well so that we can file a claim simultaneously.

Warranty:

We offer a lifetime warranty on all of our orders. This warranty covers hardware failure not subject to normal wear and tear. Keep in mind leather itself is a natural product, with natural defects and flaws and will degrade without preventative maintenance.

Privacy:

Your privacy is valued. Any information provided to Ambassador Leather Works will not be shared with any third party.

Disclaimer:

Our products are not life-safety rated. User assumes risks associated with the use of our products and releases Ambassador Leather Works from all liability.